Support

Our customers are at the center of everything we do as we strive for effortless indoor gardening.

Below you can find answers concerning the most common questions related to our products.

For any other questions please contact us at info@tregren.com and we will do our best to help you.

 

Download the LED Herbie Manual

Download Genie Manual

Seed pod FAQ

The Seed pod reaches its full form when it is in contact with water for 5-10minutes. Then you put the seed paper on the pod and press gently on the paper until it is properly wet and sticks on the capsule.

The Seed pod reaches its full form when it is in contact with water for 5-10minutes. Then you put the seed paper on the pod and press gently on the paper until it is properly wet and sticks on the capsule.

From 2 (rocket) to 7 (mint) days, depending on the plant.

From 4 (rocket, basil) to 8 (mint, bloody sorrel) weeks. Depending on the plant.

Add the nutrient directly after the leaves start to sprout.

Turn the lamp on directly after the leaves start to sprout.

No. 80 – 95% of the plants sprout, depending on the plant.

The plants can grow for several years.

Genie FAQ

Genie is a hydroponics device mainly designed for indoor use, but can be used also outside i.e. on the terrace. The Active Growing Technology provides nutritious, oxygenous water to the roots of the plants. Stagnant water becomes anaerobic very quickly and therefore the water circulation is very important. In addition, the growing light with the optimal light spectrum, is an important factor for the growth.

Hydroponics has been used by professional farmers for over 40 years. Most of the 200 million herb and lettuce pots produced yearly in the Nordics are cultivated with the same principle.

Mere water is not enough for the growth of the plants, because the plants use the nutrients in pots very fast. Therefore it is recommendable to use the Tregrens nutrients that are planned for hydroponics.

The Genie’s sales package includes the so-called start-up nutrients that get you started. Nutrients designed for the device can be inquired at retailers’ selling the device. They can also be ordered through the Tregren’s store online.

The plants evaporate water and the evaporation speed depends on several factors (temperature, species etc.) The device shows also the maximum and minimum levels of the water. Water shall be added to the device when the water level goes below the minimum mark or at latest when the pump starts to take in air which is indicated by the sound. Typically water should be added every 2-5 days. It is recommendable to change the water at the same time as you add the nutrients. The recommendation is every 3 weeks.

The regular water change and adding the nutrient ensure the successful growth of the plants also for novice gardeners.

Lettuce and herbs grow the best when the light is on all the time. Plants that have flowers or fruits should have a dark period of at least 6 hours.

The power of the lamp is 5,5 watts. If the device is on continuously (24/7), the monthly energy consumption is approx. 4 kWh i.e. 0,5 euros depending on your electricity agreement.

The lifetime of the lamp is approx. 5 years on continuous 24/7 use. They are sold at retailers who are selling Genie’s products. As well as  in Tregren’s store online.

First check the amount of water. If the pump gets in even a little air, the ‘recovery’ can take few minutes after you filled up with water.  If this does not help, adjust the pump to the full power for a couple of minutes (the adjustment lever of the pump to the left) and then back to the minimum. Check also that the pump is properly attached to the attachment pin. When changing the water, also rinse the pump with running water and see that there is no soil or plant remains in the holes. The pump grill should be removed with e.g. twisting lightly by your nails – this way the cleaning is much easier. – Place the pump in the same direction as the wire/water container. Press the growing medium by the pump in such way that the suction cups are attached to the bottom. This way the potential resonation decreases. .

Genie has a LED stripe on one of its sides that turns red when the batteries run low. We recommed that you change the batteries immediately when the LED is turned on. The batteries last for 8-10 months .

All AA batteries can be used. We recommend the use of rechargeable batteries.

The pump works every 40 minutes for approx.. 10 seconds.

Send e-mail to info@tregren.com and we will answer your questions as soon as possible.

Herbie FAQ

Herbie is a hydroponics device designed for indoor use. The Active Growing Technology provides nutritious, oxygenous water to the roots of the plants. Stagnant water becomes anaerobic very quickly and therefore the water circulation is crucial. In addition, the growing light with the optimal light spectrum, is an important factor for the growth.

Hydroponics has been used by professional farmers for over 40 years. Most of the 200 million herb and lettuce pots produced yearly in the Nordics are cultivated with the same principle.

Mere water is not enough for the growth of the plants, because the plants use the nutrients in pots very fast. Therefore it is recommended to use Tregren’s nutrients that are especially designed for Tregren products.

The Herbie’s sales package includes the starter pack of  nutrients. Nutrients designed for the device can be inquired at retailers selling the device. They can also be ordered through the Tregren’s store online.

The plants evaporate water and the evaporation speed depends on several factors (temperature, species etc.). The device shows also the maximum and minimum levels of the water. Water shall be added to the device when the water level goes below the minimum mark or at latest when the pump starts to take in air which is indicated by a loud sound. Typically water should be added every 2-5 days. It is recommendable to change the water at the same time as you add the nutrients. The recommendation is every 3 weeks.

The regular water change and adding the nutrient ensure successful growth of the plants also for novice gardeners.

Lettuce and herbs grow the best when the light is on all the time. Plants that have flowers or fruits should have a dark period of at least 6 hours.

The water pump is designed to be on continuously and it has low energy consumption. On the other hand, if you want to set the pump operation with a separate timer, you can also do that. The pump delivers oxygen to the water and provides oxygen and nutrients to the roots of the plant.

The power of the lamp is 24 watts and the pump power is 2,5 watts. If the device is on continuously (24/7), the monthly energy consumption is approximately 19 kWh i.e. 1,5-2,0 euros depending on your electricity agreement.

The lifetime of the lamp is approx. 2 years on continuous 24/7 use. are sold at retailers who are selling Herbie products.

First check the amount of water. If the pump gets in even a little air, the ‘recovery’ can take few minutes after you filled up with water.  If this does not help, adjust the pump to the full power for a couple of minutes (the adjustment lever of the pump to the left) and then back to the minimum. Check also that the pump is properly attached to the attachment pin. When changing the water, also rinse the pump with running water and see that there is no soil or plant remains in the holes. The pump grill should be removed by e.g. twisting lightly with your nails – this way the cleaning is much easier. – Place the pump in the same direction as the cord/water container. Press the growing medium by the pump in such way that the suction cups are attached to the bottom. This way the potential resonation decreases.

This is a video how to clean Genies pump. But the basic principle is exactly the same. Follow the same steps as in the video below.

Send e-mail to info@tregren.com and we will answer your questions as soon as possible.